Returns & Exchanges
At Eterna Customs, we stand by the quality of our bespoke fashion and offer a 30-day return window for items in their original, unworn condition. We strive to ensure every piece fits your unique style perfectly, or we will make it right through a seamless exchange process.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in the original Eterna Customs packaging, ensuring all custom tags and protective seals are still attached.
Ship Your Return
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.
Quality Inspection & Refund
Once our artisans inspect the returned garment, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing